Background: Patient’s expression is an important source of information in screening for problems and developing an effective plan of action for quality improvement in health care organization. The aim of the study was to assess the level of patient satisfaction among patients, attending outpatient department of M.B Multi Speciality Hospitals, Visakhapatnam.

Methodology: Cross-sectional observational study was done among patients attending Outpatient Department of M.B Multi Speciality Hospitals during 1-4-22 to 30-6-22 using a Bilingual structured questionnaire. Data was collected and analysis was done.

Results: Sample size - 419 outpatients were evaluated.  Overall patient satisfaction towards Outpatient services was above 90%. 410 patients opined that Physician care, careful listening and easy access of care were the major satisfaction indices contributing to 98%. Major dissatisfaction mentioned by outpatients was the waiting time at registration counter, waiting time for the consultant’s appointment, delay in availability of laboratory reports. 

Conclusion: The present study was an attempt to assess the level of satisfaction of Out Patient towards OPD services, Appropriate and ongoing data collection and analysis could help in optimizing utilization of outpatient services to achieve better outcomes Keywords: Health care, Satisfaction, Outpatient Department and Questionnaire.