We aim to respond to and resolve all complaints quickly and constructively. The procedures to investigate and resolve complaints followed by IJMPR aims to be fair and balanced for those making complaints and for those being complained about.
For Appeal against Editorial Decisions-
If the authors disagree with the editorial decision on their manuscripts, they have a right to appeal. Authors who wish to appeal an editorial decision should contact the executive editor of IJMPR. In such cases, the executive editor will review the manuscript, editorial, and peer reviewers' comments and give his/her decision for accepting or rejecting a manuscript. The executive editor may, if so required, send the manuscript to a new handling editor for a fresh editorial review and new referees for peer review. The decision of the executive editor in such a case will be final.
Complaints Related to Policies, Procedures, Editorial Content, and Actions of the Editorial Staff-
The procedure to make a complaint is easy. The complaint can be made by writing an email. Ideally, the complaint should be made to the person with whom the complainant is in regular contact for the matter being complained about. If due, for any reason, it is not appropriate or possible to complain to the contact person; please email: firstname.lastname@example.org to send complaints. All complaints will be acknowledged within 3 to 5 working days.
All efforts will be made to resolve the complaint as quickly as possible. In some cases, a delay in complaint resolution may occur.